With wolkvox, enhance the customer experience by integrating all contact channels, allowing contact center agents to perform every interaction from a single desktop using the most innovative platform in the market.
With wolkvox, enhance the customer experience by integrating all contact channels, allowing contact center agents to perform every interaction from a single desktop using the most innovative platform in the market.
Manage your customers’ interactions through the comfort of voice calls. wolkvox can provide integrations of outgoing calls, with charge of used minutes to any destination, and with the possibility of getting local numbers in over 70 countries, our clients can have a world-class call center experience.
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Offer an intimate experience from anywhere in the world, providing the option of getting videocalls from websites and mobile phones with your contact center agents without investing in specialized infrastructure. Generate more empathy and inclusion for your customers.
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Automatically manage large amounts of emails to handle the customers’ requests in a simple and effective way.
Quickly and easily set up chats and chatbots from our omnichannel components, performing changes in only a few seconds. We have a unique interface that speeds learning and configuration of flow charts, creating the same code for different channels. You can make changes in any chat with only one click.
Before messenger apps, SMS was the initial form of written, real-time communication. Currently, its use is often limited to event invitations, notifications, warnings, evacuation management, confirmation of bank transactions, purchase confirmations, sending transaction lists of bank accounts, among others. SMS can still play a vital role in the success of your contacting strategies.
wolkvox has the option of managing callbacks from the website, by using a web form that allows the user to enter personal details, which are sent to a predictive campaign, so that customers can be contacted immediately.