wolkvox can set up predictive, progressive, preview, and manual dialing. Automatic mode has an incredible predictive dialing algorithm, which enables up to 10 simultaneous phone calls per connected agent, increasing activity and improving performance of Contact Center agents.
PREDICTIVE
The platform calculates the volume of calls required for the highest level of productivity. This type of dialing is suitable for campaigns with more than 15 simultaneous agents.
PROGRESSIVE
Calls are dialed automatically without any agent intervention. This mode is widely used in teleshopping and telemarketing campaigns and negotiation campaigns where the abandonment level is important. Recommended for campaigns with less than 15 agents.
PREVIEW
The agent decides when the call is made and previously has the data on his/her screen. This system has the lowest productivity of the three systems and requires a lot of tracking by the coordinator or supervisor.
HOW DOES IT WORK?
wolkvox features industry leading dialing algorithms to improve connections rates customers, increasing agent activity and productivity. Easily set up phone interactions with multiple attempts and smart integration with SMS, Email, and Virtual Agent.
Also provided are filters for databases, blacklists, and reports on contact attempts in each channel.
Enter the campaign module, define the omnichannel strategy and upload the database and the system is ready for use.
TYPES OF PREDICTIVE DIALING OF WOLKVOX
VERTICAL
Go vertically through the reports and customer databases.
STRATEGY
Generate strategies of calls, SMS, Email, and virtual agents, setting up the time between interactions, the contact channel and customizable templates.
AUTOPILOT
Schedule automatic redials for contacts, based on the call outcome, ensuring that every contact is dialed a minimum number of times.
REASONS TO USE THE PREDICTIVE DIALING OF WOLKVOX
ADVANTAGES OF USING AUTOMATIC OMNICHANNEL DIALING
- 1 Increase activity and improve productivity levels of contact center agents.
- 2 Decrease ring times and non-productive times.
- 3 Increase contactability of databases.
- 4 Provide broad contact with your customers through multiple channels in an integrated manner.