WHY WOLKVOX? OMNICHANNEL PLATFORM WOLKVOX CRM CHATBOTS AND VOICEBOTS MANUALS

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Speech Analytics

Analytics

Speech Analytics

Offer a safe, memorable and quality experience to your customers using Speech Analytics.

Optimize your customer experience by analyzing your interactions

It is a functionality that allows conversations to be analyzed through speech recognition to extract valuable information from both the client and the agent involved in an interaction; for example, the feelings that stand out the most to determine how good or bad the service was.

How does it work?

By configuring this component with categories and keywords, you can identify how your advisors manage interactions, among other processes, which will help you improve your quality indicators.

Speech Analytics has the ability to transcribe speech to text and perform sentiment analysis on chat interactions based on predetermined phrases, words, or typing patterns.

Why use Speech Analytics?

With Speech Analytics, you reduce your coding time and you can make decisions to meet your quality standards in operations based on the words of your clients and/or agents.
You have a functionality that helps you comply with service policies by ensuring positive levels of attention, using protocols and scripts in your interactions.
Improve the experience of your customers by guaranteeing security in the process.
By using Speech Analytics, you do not need to listen to hours and hours of call recordings.

Get wolkvox

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