URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/agentbox.php?agent_id={{agent_id}}&api=agent_display&display={{display}}&button={{button}}

Description:

This API allows hiding or showing three key elements: the call button, the categorization panel, and the hang-up button.

Benefit:

By using this API, you gain flexibility in the agent interface, experience optimization, operational efficiency, and control of access to functionalities.

How does it work?

• The consumption of this API is done through the POST method.
• Replace {{wolkvox_server}} in the URL with the nomenclature of your operation on the server.
• You must replace {{agent_id}} with the extension number of the agent assigned in the wolkvox system.
• You must replace {{display}} with “show” if you want the button to be displayed or “hide” if you want the button to be hidden.
• You must replace {{button}} with the button you want to show or hide. “hungup” to refer to the hang-up button, “disposition” which is the categorization panel, and “dial” which is the call button.
• You should use “wolkvox-token: {{token}}” in the HEADER and replace {{token}} with the authorization token generated in your wolkvox operation.
• Keep in mind that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
• The agent APIs v2 require an authentication token for access; however, the use of this token does not affect the assigned consumption. It is important to note that all other restrictions and limits set for API consumption remain applicable when using the agent v2 APIs.
• Limit of records that can be downloaded per consumption: 60,000 records.
• Limit of records that can be uploaded per consumption: 10,000 records.
• Limit of days queried in dates: 31 days.
• Limit of result weight: 256 MB.
• API consumption time limit: 60 seconds.
• Concurrent consumption limit of a token: 2 simultaneous requests.
• Daily limit of tokens: Number of licenses multiplied by 1000 daily tokens.
• Note: This API is compatible with both wolkvox Desktop Agent and web version.