No matter where your customers are in the world, with wolkvox you can contact them instantly through social networks, websites, email, SMS or calls and manage all interactions and related processes from a single platform.
A contact center with agile implementation, easy to configure and 100% in the cloud will allow you to focus on taking your business to the next level.
Create the contact center that your company and your customers need: omnichannel, with valuable information, always available, flexible to adapt to change and easy to configure.
You don’t need to be an expert to program like one. You can mold our applications agilely, focusing on the business logic. Program voice bots, chat and interactions, configure your call center, execute campaigns, access quality analysis, among many other functionalities, with simple parameterizations.
wolkvox cloud contact center adapts 100% to your business and what you want to project in your customer services. You can create the virtual agents that best represent your company’s identity, configure skills to provide exclusive attention to your customers, perform integrations using more than 200 APIs, generate reports of the metrics you need, configure accurate and automatic typing, assign as many agent profiles as you need, keep them motivated with gamification tools and much more!
wolkvox BI and our dashboards and reports will be your best allies here. By extracting, transforming and analyzing the information you collect in your contact center, you can interpret the performance of your agents, improve metrics, provide a better customer experience and make assertive decisions with analytics to back them up and help you get closer to your goals.
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