You probably thought that what’s about to happen would actually happen in 5 to 10 years. Or that you would no longer be around to see it, that maybe it would be day-to-day life for your children or younger relatives. But not you. You would no longer be able to be part of that reality. Today we want to tell you otherwise. You are about to become a key part of it.
This is a revolution in which artificial intelligence and humans will high-five each other in achieving goals together, in which this unstoppable duo will take business processes to a new standard of precision and quality, and in which user experiences with automated systems will become increasingly natural and invisible. Invisible? Yes, we are talking about frictionless AI-human interactions.
Forget about those technologies that only understand keywords, numbers or short expressions, those based on linear conversational flows, simple structures without context or memory and obsolete Natural Language Processing (NLP) models.
Now, with WVX Conversational AI you will be able to design, build and manage autonomous AI agents that when speaking, writing and acting during an interaction behave like you or me. Yes, behind these words there is still a person… or not? WVX Conversational AI allows you to create interactions so vivid and natural that your users will inevitably wonder, is this an agent or a human? Well, or at least they will at first. Spoiler alert: we have already tested it with more than 100 users and none of them noticed the difference.
They will feel like they are interacting with an expert executive, the best collection agent, the friendliest SAC agent in the world or with their best friend, whether it is through a call, messages or chat, email or social networks, or all of them at the same time! Now it is possible to say goodbye to robotic voices, extra-long and made-up messages, endless menus and AI that doesn’t understand what your users need. And there’s more.
That reality you thought you wouldn’t live in is nothing like Skynet from Terminator, don’t let them sell you that idea! This new generation of autonomous agents is here to redefine the processes of your operation and redesign the way you interact with users, but it won’t be busy orchestrating the end of the world, rather it will usher in a new one, where AI agents and humans work together for the same goal.
With that said, get into this story from the beginning….
What is WXV Conversational AI?
In recent years, there has been a lot of promise around the transformations that artificial intelligence would imply in our world, especially in the Contact Center as a Service (CcaaS) industry.
Voicebots, chatbots, applications, robots and even automations such as RPA (Robotic Process Automation), would be the technologies capable of replacing humans in multiple processes and industries, but… guess what? They failed to hit the target, although they are innovations with relevant potential, they fall short when talking about such an ambitious goal.
Now we face a different scenario.
Today, Large Language Models (LLM), Large Action Models (LAM) and Retrieval-Augmented Generation (RAG) are integrated to give way to an extremely powerful type of AI: WVX Conversational AI. This allows creating more intelligent, precise and contextual interactions in conversational applications that, as we have already anticipated, do have the ability to interact with a user from beginning to end, as the best customer service or sales consultant would do, even executing processes beyond the conversation.
This is why at wolkvox we created the most complete platform for the design, construction and management of autonomous agents based on artificial intelligence; with the ability to orchestrate and execute Customer Service, Sales, Collections and Marketing interactions.
This platform is based on a low-code tool to shape the AI agents your operation needs: configure them with natural language instructions or documents about your company, customize their voice, include variables, ask them to extract information from each conversation or process, integrate them with external systems… Turn them into experts that free your team to focus on long-term processes and higher complexity. With WVX Conversational AI you can do it all in the same place, at the same time.
Revolutionize your operation with AI Agents and humans working hand in hand.
Our AI platform comes to shake the foundations of an entire industry. It’s a new way of doing things, designed to achieve superior results. With WVX Conversational AI we invite you to take the first step to transcend from human capabilities as a whole, to a way of operating based on autonomous agents, who can collaborate with your team of advisors when required.
These are AI agents designed to manage end-to-end interactions with precision, while freeing your team to focus on strategic tasks. This is the first step towards a more efficient operation, where humans and technology combine to achieve a new standard of quality and performance. Operating under this new logic means:
Doing more, with less
WVX Conversational AI reduces your operating costs substantially. Managing interactions through autonomous agents allows companies to achieve levels of efficiency that were previously unthinkable. Imagine being able to serve thousands of users simultaneously, without the need to expand your team or invest in additional infrastructure. You could even reduce these capacities, according to your needs, while maintaining the quality and speed that users demand.
Scalability: Grow at the pace of your operation and optimize resources
WVX Conversational AI allows your company to adapt to changes in demand with ease. During peaks of activity, you can make the appropriate configurations in the automations to handle a higher volume of interactions without compromising service quality. In off-peak seasons, reduce the resources needed to optimize costs. This dynamic scalability ensures that you will always have the exact capacity to operate efficiently.
Connect your AI agents with your human team on any channel
Integrate AI agents and humans across multiple channels such as WhatsApp, SMS, social media, email and phone calls, ensuring that every interaction is seamless and consistent. The AI agents you create on our platform have the ability to step through to an agent, when dealing with highly complex interactions. This omnichannel capability allows you to deliver a consistent experience across all touchpoints, improving customer perception and facilitating centralized management of operations. It no longer matters where your customer is or how they prefer to communicate: WVX Conversational AI ensures that you are present in the right place at the right time.
Interact with multiple modes of communication
Think about the interactions you usually have with your work team. Do your WhatsApp messages only include text? Do you only talk through voice notes? Do your colleagues never send pictures of business events? We know your answers boil down to ‘No’. The same goes for your users. People resort to different means to make their requests and accompany their messages, be it voice, audio, text, document, image and/or video. That’s why with WVX Conversational AI you can create multimodal agents capable of understanding all these formats to provide the answers users expect.
Providing attention all the time and at all times
WVX Conversational AI ensures that your operation is always on. The AI agents designed into this platform work 24/7, responding immediately to your users’ needs.
This constant attention ensures that you don’t miss important opportunities, such as closing sales, resolving problems or managing collections. In addition, by operating without interruptions, you reduce the burden on your staff, allowing them to focus on strategic tasks while the autonomous agents keep the service running. The point is, your users will never have to wait!
Manage thousands of interactions simultaneously
You can handle thousands of interactions simultaneously without losing fluidity or naturalness. Designed for high-volume environments, WVX Conversational AI is ideal for companies that need to handle large numbers of inquiries, requests or transactions simultaneously. This not only improves operational efficiency, but also ensures that every customer receives timely attention, even at the most critical moments.
Redefine: Dare to connect with your users with a new vision.
Now it is possible to create experiences based on frictionless automation. WVX Conversational AI redefines business interactions by proposing a new vision: enabling artificial intelligence agents to handle complex and dynamic conversations with unmatched accuracy, personalization and fluidity. This not only improves the customer experience, but sets a new standard in the relationship between your company and its users.
The platform combines the power of advanced artificial intelligence with human support when necessary, ensuring that every interaction is meaningful and aligned with user expectations. Here are the details of what our platform redefines by bringing a fresh vision to an operation like yours:
Autonomous and complete agents
You indicate and they do. The AI agents you design in our platform do not need constant supervision. They are capable of managing interactions in Customer Service, Sales, Collections and Marketing from start to finish. Whether it’s closing a sale, reminding a pending payment or resolving an inquiry, they do it all without human intervention, freeing up your teams for strategic tasks.
You may be interested in: wolkvox evolves: Welcome to interactions’ next chapter
Automations that feel human
Now yes, with WVX Conversational AI you can interact in both the voice channel (calls) and text-based channels such as chats, social networks, emails and SMS with automations that look human. The “check or choose 1 for option A”, long waits for the bot to finish its script and putting up with annoying robotic voices are customer experience failures that will be a thing of the past.
With WVX Conversational AI, your users will be able to interact naturally with highly personalized artificial intelligence agents designed to deliver a seamless experience. These low-latency agents not only understand complex contexts, but can be interrupted at any time, actively listen even in noisy environments, and resolve requests that go beyond predefined scripts.
In addition, with the AI agents you build on our platform, you not only have the option to choose from over a thousand voices available in the library, but you can also train your own in just a few steps.
Multilingual conversations to build global relationships
With over 30 languages and advanced accent understanding, you can expand your global reach effortlessly, adapting to the linguistic particularities of each market, while ensuring that each user feels understood and valued in their native language. This multilingual capability is not limited to text; WVX Conversational AI also understands and responds in voice, allowing you to handle phone calls just as effectively, even in high-demand environments. This advantage gives you the confidence that every interaction will be as effective as if it were conducted locally.
More accurate and consistent interactions
With WVX Conversational AI’s advanced technology, the quality and consistency of interactions reach a new level thanks to the integration of RAG (Retrieval-Augmented Generation). This approach enables autonomous agents to access and use relevant information in real time, ensuring highly contextual, personalized and reliable responses.
With superior accuracy, the agents designed into our platform not only enhance the customer experience, but also minimize errors and reinforce user confidence. Whether in Customer Service, Sales, Collections or Marketing, this technology optimizes results and sets a standard of excellence in every interaction. WVX Conversational AI redefines what it means to be accurate and consistent, revolutionizing the way you connect with your users.
Personalization that reflects the essence of your brand
Imagine an AI agent that talks like you, understands the essence of your brand and knows exactly how to connect with users. With WVX Conversational AI, you can create agents that are not only incredibly efficient, but also convey your company’s personality and values in every interaction. Is your brand professional and formal? Perfect, your agents will be impeccable. Prefer a friendly and relaxed tone? They can also be your best allies to connect emotionally.
As mentioned above, you can customize your AI agents by choosing from over a thousand voices available in the library, or by training one of your own.
This allows each customer to experience consistent and authentic service, which strengthens the relationship they have with your brand. Whether you need the tone of an expert executive for financial services or a more personable approach for sales, WVX Conversational AI tailors each interaction to be unique and relevant.
Redesign your automations with conversational AI
With WVX Conversational AI, you now have at your fingertips what you need to reinvent the way you connect with users. Our platform allows you to design, from a comprehensive and intuitive vision, interactions that transform the traditional into value: fluid, consistent and personalized experiences anytime, anywhere. How can you start redesigning? We share it with you below:
Simplify the design of complex interactions with our low-code tool
Designing, building and deploying AI agents capable of handling low, medium and high complexity omnichannel and multimodal interactions doesn’t have to be a difficult process. Without requiring extensive technical expertise, your teams can model autonomous agents that respond to specific business needs, from solving common queries to handling critical scenarios.
The platform offers an intuitive approach that reduces development times and improves responsiveness to changing operational demands. From designing customized conversation flows to integrating advanced features, WVX Conversational AI allows you to transform multiple interaction scenarios quickly, while maintaining control over them.
Do you dare to take the next step?
The reality you now have the option to be part of is a revolution in which AI agents and humans are ready to give their all to make every interaction a unique encounter for users.
Today it is not only a matter of managing huge amounts of conversations, it is a matter of tailoring them to your needs, forgetting generalizations and frivolous automations.
Today’s users demand immediacy, personalization, speed and complete readiness from the companies they interact with. Are you up to the task?
Transformation doesn’t wait. Every interaction is an opportunity to earn customer trust and take your operation to a new standard. With WVX Conversational AI, you can leave the boundaries of the past behind and embrace a future where every interaction counts, every second matters and every user feels understood.
Be part of the revolution. It’s time to redefine and redesign your interactions. Now yes… It’s possible! Do it with WVX Conversational AI.
Discover the potential of our new AI platform.
You probably thought that what’s about to happen would actually happen in 5 to 10 years. Or that you would no longer be around to see it, that maybe it would be day-to-day life for your children or younger relatives. But not you. You would no longer be able to be part of that reality. Today we want to tell you otherwise. You are about to become a key part of it.
This is a revolution in which artificial intelligence and humans will high-five each other in achieving goals together, in which this unstoppable duo will take business processes to a new standard of precision and quality, and in which user experiences with automated systems will become increasingly natural and invisible. Invisible? Yes, we are talking about frictionless AI-human interactions.
Forget about those technologies that only understand keywords, numbers or short expressions, those based on linear conversational flows, simple structures without context or memory and obsolete Natural Language Processing (NLP) models.
Now, with WVX Conversational AI you will be able to design, build and manage autonomous AI agents that when speaking, writing and acting during an interaction behave like you or me. Yes, behind these words there is still a person… or not? WVX Conversational AI allows you to create interactions so vivid and natural that your users will inevitably wonder, is this an agent or a human? Well, or at least they will at first. Spoiler alert: we have already tested it with more than 100 users and none of them noticed the difference.
They will feel like they are interacting with an expert executive, the best collection agent, the friendliest SAC agent in the world or with their best friend, whether it is through a call, messages or chat, email or social networks, or all of them at the same time! Now it is possible to say goodbye to robotic voices, extra-long and made-up messages, endless menus and AI that doesn’t understand what your users need. And there’s more.
That reality you thought you wouldn’t live in is nothing like Skynet from Terminator, don’t let them sell you that idea! This new generation of autonomous agents is here to redefine the processes of your operation and redesign the way you interact with users, but it won’t be busy orchestrating the end of the world, rather it will usher in a new one, where AI agents and humans work together for the same goal.
With that said, get into this story from the beginning….
What is WXV Conversational AI?
In recent years, there has been a lot of promise around the transformations that artificial intelligence would imply in our world, especially in the Contact Center as a Service (CcaaS) industry.
Voicebots, chatbots, applications, robots and even automations such as RPA (Robotic Process Automation), would be the technologies capable of replacing humans in multiple processes and industries, but… guess what? They failed to hit the target, although they are innovations with relevant potential, they fall short when talking about such an ambitious goal.
Now we face a different scenario.
Today, Large Language Models (LLM), Large Action Models (LAM) and Retrieval-Augmented Generation (RAG) are integrated to give way to an extremely powerful type of AI: WVX Conversational AI. This allows creating more intelligent, precise and contextual interactions in conversational applications that, as we have already anticipated, do have the ability to interact with a user from beginning to end, as the best customer service or sales consultant would do, even executing processes beyond the conversation.
This is why at wolkvox we created the most complete platform for the design, construction and management of autonomous agents based on artificial intelligence; with the ability to orchestrate and execute Customer Service, Sales, Collections and Marketing interactions.
This platform is based on a low-code tool to shape the AI agents your operation needs: configure them with natural language instructions or documents about your company, customize their voice, include variables, ask them to extract information from each conversation or process, integrate them with external systems… Turn them into experts that free your team to focus on long-term processes and higher complexity. With WVX Conversational AI you can do it all in the same place, at the same time.
Revolutionize your operation with AI Agents and humans working hand in hand.
Our AI platform comes to shake the foundations of an entire industry. It’s a new way of doing things, designed to achieve superior results. With WVX Conversational AI we invite you to take the first step to transcend from human capabilities as a whole, to a way of operating based on autonomous agents, who can collaborate with your team of advisors when required.
These are AI agents designed to manage end-to-end interactions with precision, while freeing your team to focus on strategic tasks. This is the first step towards a more efficient operation, where humans and technology combine to achieve a new standard of quality and performance. Operating under this new logic means:
Doing more, with less
WVX Conversational AI reduces your operating costs substantially. Managing interactions through autonomous agents allows companies to achieve levels of efficiency that were previously unthinkable. Imagine being able to serve thousands of users simultaneously, without the need to expand your team or invest in additional infrastructure. You could even reduce these capacities, according to your needs, while maintaining the quality and speed that users demand.
Scalability: Grow at the pace of your operation and optimize resources
WVX Conversational AI allows your company to adapt to changes in demand with ease. During peaks of activity, you can make the appropriate configurations in the automations to handle a higher volume of interactions without compromising service quality. In off-peak seasons, reduce the resources needed to optimize costs. This dynamic scalability ensures that you will always have the exact capacity to operate efficiently.
Connect your AI agents with your human team on any channel
Integrate AI agents and humans across multiple channels such as WhatsApp, SMS, social media, email and phone calls, ensuring that every interaction is seamless and consistent. The AI agents you create on our platform have the ability to step through to an agent, when dealing with highly complex interactions. This omnichannel capability allows you to deliver a consistent experience across all touchpoints, improving customer perception and facilitating centralized management of operations. It no longer matters where your customer is or how they prefer to communicate: WVX Conversational AI ensures that you are present in the right place at the right time.
Interact with multiple modes of communication
Think about the interactions you usually have with your work team. Do your WhatsApp messages only include text? Do you only talk through voice notes? Do your colleagues never send pictures of business events? We know your answers boil down to ‘No’. The same goes for your users. People resort to different means to make their requests and accompany their messages, be it voice, audio, text, document, image and/or video. That’s why with WVX Conversational AI you can create multimodal agents capable of understanding all these formats to provide the answers users expect.
Providing attention all the time and at all times
WVX Conversational AI ensures that your operation is always on. The AI agents designed into this platform work 24/7, responding immediately to your users’ needs.
This constant attention ensures that you don’t miss important opportunities, such as closing sales, resolving problems or managing collections. In addition, by operating without interruptions, you reduce the burden on your staff, allowing them to focus on strategic tasks while the autonomous agents keep the service running. The point is, your users will never have to wait!
Manage thousands of interactions simultaneously
You can handle thousands of interactions simultaneously without losing fluidity or naturalness. Designed for high-volume environments, WVX Conversational AI is ideal for companies that need to handle large numbers of inquiries, requests or transactions simultaneously. This not only improves operational efficiency, but also ensures that every customer receives timely attention, even at the most critical moments.
Redefine: Dare to connect with your users with a new vision.
Now it is possible to create experiences based on frictionless automation. WVX Conversational AI redefines business interactions by proposing a new vision: enabling artificial intelligence agents to handle complex and dynamic conversations with unmatched accuracy, personalization and fluidity. This not only improves the customer experience, but sets a new standard in the relationship between your company and its users.
The platform combines the power of advanced artificial intelligence with human support when necessary, ensuring that every interaction is meaningful and aligned with user expectations. Here are the details of what our platform redefines by bringing a fresh vision to an operation like yours:
Autonomous and complete agents
You indicate and they do. The AI agents you design in our platform do not need constant supervision. They are capable of managing interactions in Customer Service, Sales, Collections and Marketing from start to finish. Whether it’s closing a sale, reminding a pending payment or resolving an inquiry, they do it all without human intervention, freeing up your teams for strategic tasks.
You may be interested in: wolkvox evolves: Welcome to interactions’ next chapter
Automations that feel human
Now yes, with WVX Conversational AI you can interact in both the voice channel (calls) and text-based channels such as chats, social networks, emails and SMS with automations that look human. The “check or choose 1 for option A”, long waits for the bot to finish its script and putting up with annoying robotic voices are customer experience failures that will be a thing of the past.
With WVX Conversational AI, your users will be able to interact naturally with highly personalized artificial intelligence agents designed to deliver a seamless experience. These low-latency agents not only understand complex contexts, but can be interrupted at any time, actively listen even in noisy environments, and resolve requests that go beyond predefined scripts.
In addition, with the AI agents you build on our platform, you not only have the option to choose from over a thousand voices available in the library, but you can also train your own in just a few steps.
Multilingual conversations to build global relationships
With over 30 languages and advanced accent understanding, you can expand your global reach effortlessly, adapting to the linguistic particularities of each market, while ensuring that each user feels understood and valued in their native language. This multilingual capability is not limited to text; WVX Conversational AI also understands and responds in voice, allowing you to handle phone calls just as effectively, even in high-demand environments. This advantage gives you the confidence that every interaction will be as effective as if it were conducted locally.
More accurate and consistent interactions
With WVX Conversational AI’s advanced technology, the quality and consistency of interactions reach a new level thanks to the integration of RAG (Retrieval-Augmented Generation). This approach enables autonomous agents to access and use relevant information in real time, ensuring highly contextual, personalized and reliable responses.
With superior accuracy, the agents designed into our platform not only enhance the customer experience, but also minimize errors and reinforce user confidence. Whether in Customer Service, Sales, Collections or Marketing, this technology optimizes results and sets a standard of excellence in every interaction. WVX Conversational AI redefines what it means to be accurate and consistent, revolutionizing the way you connect with your users.
Personalization that reflects the essence of your brand
Imagine an AI agent that talks like you, understands the essence of your brand and knows exactly how to connect with users. With WVX Conversational AI, you can create agents that are not only incredibly efficient, but also convey your company’s personality and values in every interaction. Is your brand professional and formal? Perfect, your agents will be impeccable. Prefer a friendly and relaxed tone? They can also be your best allies to connect emotionally.
As mentioned above, you can customize your AI agents by choosing from over a thousand voices available in the library, or by training one of your own.
This allows each customer to experience consistent and authentic service, which strengthens the relationship they have with your brand. Whether you need the tone of an expert executive for financial services or a more personable approach for sales, WVX Conversational AI tailors each interaction to be unique and relevant.
Redesign your automations with conversational AI
With WVX Conversational AI, you now have at your fingertips what you need to reinvent the way you connect with users. Our platform allows you to design, from a comprehensive and intuitive vision, interactions that transform the traditional into value: fluid, consistent and personalized experiences anytime, anywhere. How can you start redesigning? We share it with you below:
Simplify the design of complex interactions with our low-code tool
Designing, building and deploying AI agents capable of handling low, medium and high complexity omnichannel and multimodal interactions doesn’t have to be a difficult process. Without requiring extensive technical expertise, your teams can model autonomous agents that respond to specific business needs, from solving common queries to handling critical scenarios.
The platform offers an intuitive approach that reduces development times and improves responsiveness to changing operational demands. From designing customized conversation flows to integrating advanced features, WVX Conversational AI allows you to transform multiple interaction scenarios quickly, while maintaining control over them.
Do you dare to take the next step?
The reality you now have the option to be part of is a revolution in which AI agents and humans are ready to give their all to make every interaction a unique encounter for users.
Today it is not only a matter of managing huge amounts of conversations, it is a matter of tailoring them to your needs, forgetting generalizations and frivolous automations.
Today’s users demand immediacy, personalization, speed and complete readiness from the companies they interact with. Are you up to the task?
Transformation doesn’t wait. Every interaction is an opportunity to earn customer trust and take your operation to a new standard. With WVX Conversational AI, you can leave the boundaries of the past behind and embrace a future where every interaction counts, every second matters and every user feels understood.
Be part of the revolution. It’s time to redefine and redesign your interactions. Now yes… It’s possible! Do it with WVX Conversational AI.
Discover the potential of our new AI platform.
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