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Santiago de Chile
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https://wv{{wolkvox_server}}.wolkvox.com/api/v2/gamification.php?date_ini={{fecha_ini}}&date_end={{fecha_end}}&api=agents_kpi
Ejemplos de código:
En nuestro workspace de Postman (da clic aquí para ir), tienes acceso a ejemplos de código que facilitan la integración con nuestras APIs en diferentes lenguajes de programación, como cURL, Python, JavaScript, y más.
Esta funcionalidad es ideal para integraciones rápidas y permite adaptar los llamados a la API según el lenguaje de programación de tu sistema.
Cómo Usar los Ejemplos de Código:
Descripción:
Esta api permite obtener un informe consolidado del posicionamiento de cada agente en el servicio de gamificación de su operación.
Beneficio:
Conocerás por medio del consumo de API la posición de los agentes en la tabla de clasificación según el servicio de gamificación configurado en la operación.
Cómo funciona:
| REQUEST |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| api | Tipo de reporte requerido. | String |
| date_ini | Fecha Inicial (YYYYmmddHHiiss). | String |
| date_end | Fecha Final (YYYYmmddHHiiss). | String |
| RESPONSE |
| NAME | DESCRIPTION | TYPE |
|---|---|---|
| agent_id | Número de extensión del agente. | String |
| agent_name | Es el nombre que se asigna a cada uno de los usuarios de wolkvox Agent. | String |
| agent_dni | Es el documento de identificación del agente. | String |
| stats | Objeto con las estadísticas de la consulta. | String |
| data | Indica la fecha con formato año-mes -día-hora. | String |
| points | Puntos de gamificación del agente para el rango de fecha consultada. | String |
| hits | Indicador de desempeño del agente que indica logro o venta exitosa. | String |
| calls | Indica la cantidad de llamadas (inbound, outbound e internal). | String |
| aht_time | Average Handling Time o Tiempo Medio de Llamada mide el tiempo que un agente tarda en atender al cliente. | String |
| acw_time | Es el tiempo que el agente ha empleado en desarrollar las actividades requeridas posteriores a la finalización de la llamada. | String |
| occupancy | Indica el tiempo consolidado en el cual el agente estuvo ocupado en llamadas o documentación de llamadas. | String |
| login_time | Indica el tiempo que el agente permaneció conectado en wolkvox Agent. | String |
$curl = curl_init();
curl_setopt_array($curl, array(
CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/gamification.php?date_ini={{date_ini}}&date_end={{date_end}}&api=agents_kpi',
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => '',
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 0,
CURLOPT_FOLLOWLOCATION => true,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => 'GET',
CURLOPT_HTTPHEADER => array(
'wolkvox_server: {{wolkvox_server}}',
'wolkvox-token: {{wolkvox-token}}'
),
));
$response = curl_exec($curl);
curl_close($curl);
echo $response;
{
"code": "200",
"error": null,
"msg": "368 records were found",
"data": [
{
"agent_id": "12999",
"agent_name": "Menphy Halland",
"agent_dni": "9274658220",
"stats": [
{
"date": "20230130",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
},
{
"date": "20230129",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
},
{
"date": "20230128",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
},
{
"date": "20230127",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
},
{
"date": "20230126",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
},
{
"date": "20230125",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
},
{
"date": "20230124",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
},
{
"date": "20230123",
"points": "428",
"hits": "0",
"calls": "2",
"aht_time": "00:06:01",
"acw_time": "00:00:13",
"occupancy": "35 %",
"login_time": "00:34:00"
},
{
"date": "20230122",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
},
{
"date": "20230121",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
},
{
"date": "20230120",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
},
{
"date": "20230119",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
},
{
"date": "20230118",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
},
{
"date": "20230117",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
},
{
"date": "20230116",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
},
{
"date": "20230115",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
},
{
"date": "20230114",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
},
{
"date": "20230113",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
},
{
"date": "20230112",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
},
{
"date": "20230111",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:02:00"
},
{
"date": "20230110",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
},
{
"date": "20230109",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
},
{
"date": "20230108",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
},
{
"date": "20230107",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
},
{
"date": "20230106",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
},
{
"date": "20230105",
"points": "766",
"hits": "0",
"calls": "2",
"aht_time": "00:00:41",
"acw_time": "00:00:08",
"occupancy": "2 %",
"login_time": "01:24:00"
},
{
"date": "20230103",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
},
{
"date": "20230102",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
},
{
"date": "20230101",
"points": "0",
"hits": "0",
"calls": "0",
"aht_time": "00:00:00",
"acw_time": "00:00:00",
"occupancy": "0 %",
"login_time": "00:00:00"
}
]
},
]
}
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Copyright © 2023 MICROSYSLABS S.A.S. Todos los derechos reservados. Cra 30 # 4A-45 Of. 205 Ed. FOREVER W&L, Medellín, Colombia
Copyright © 2022 MICROSYSLABS S.A.S.
Todos los derechos reservados.
Cra 30 # 4A – 45 Of. 205 Ed. FOREVER W&L, Medellín, Colombia
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