5. Disposition codes grouped by code - Wolkvox

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APIs Reports Manager

5. Disposition codes grouped by code

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}&api=act_5&cod_act={{cod_act_group}}

Description:

This report of code usage categorized by code provides users with an efficient way to access detailed information about how typification codes are used within the system. This API enables developers and administrators to obtain relevant data for analysis and optimization of typification code management in their operation.

Benefit:

This innovation significantly aids you in analyzing how the activity codes are utilized in your operation.

How does it work?

The consumption of this API is done through the GET method.
To consume this API, you must replace {{wolkvox_server}} in the URL with the nomenclature of your operation’s server.
The wolkvox-token header must be used to utilize the authorization token.
Keep in mind that the same token cannot be consumed simultaneously; therefore, you can program the next API consumption after the successful result of the previous one.
In terms of timing, to monitor your operation, you can make an API consumption every 5 minutes for the information.

REQUEST

NAME	DESCRIPTION	TYPE
api	Report type required	String
date_ini	Start date (YYYYmmddHHiiss)	String
date_end	End date (YYYYmmddHHiiss)	String
cod_act	Activity code group (cod_act1) or (cod_act2)	String

RESPONSE

NAME	DESCRIPTION	TYPE
count	Indicates the number of times the activity code was used within the specified date range.	String
cod_act	This is the ID of the activity code used by the agent. This field can display the value “TIMEOUTACW” if the agent exceeded the time limit to code the call. This functionality can be activated through the wolkvox Manager application and allows setting a time limit for the agent to categorize or code the interaction with the client.	String
description_cod_act	Indicates the description of the activity code. This field can display the value “TIMEOUTACW” if the agent exceeded the time limit to code the call. This functionality can be activated through the wolkvox Manager application and allows setting a time limit for the agent to categorize or code the interaction with the client.	String

Possible response codes

				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?date_ini={{date_ini}}&date_end={{date_end}}&api=act_5&cod_act={{cod_act}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox_server: {{wolkvox_server}}',
    'wolkvox-token: {{wolkvox-token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
					curl --location --globoff 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?date_ini={{date_ini}}&date_end={{date_end}}&api=act_5&cod_act={{cod_act}}' \
--header 'wolkvox_server: {{wolkvox_server}}' \
--header 'wolkvox-token: {{wolkvox-token}}'

				
					OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
MediaType mediaType = MediaType.parse("text/plain");
RequestBody body = RequestBody.create(mediaType, "");
Request request = new Request.Builder()
  .url("https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?date_ini={{date_ini}}&date_end={{date_end}}&api=act_5&cod_act={{cod_act}}")
  .method("GET", body)
  .addHeader("wolkvox_server", "{{wolkvox_server}}")
  .addHeader("wolkvox-token", "{{wolkvox-token}}")
  .build();
Response response = client.newCall(request).execute();

				
					import requests

url = "https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?date_ini={{date_ini}}&date_end={{date_end}}&api=act_5&cod_act={{cod_act}}"

payload = {}
headers = {
  'wolkvox_server': '{{wolkvox_server}}',
  'wolkvox-token': '{{wolkvox-token}}'
}

response = requests.request("GET", url, headers=headers, data=payload)

print(response.text)

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "count": "",
            "cod_act": "",
            "description_cod_act": ""
        }
    ]
}

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GUATEMALA
Ciudad de Guatemala +502 (2) 314 1344

PERU
Lima +51 (1) 644 91 39

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