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wolkvox is the most innovative and reliable cloud-based contact center software on the market. It is user-friendly, simple to implement and provides services in the SaaS model (Software as a Service).

wolkvox enables the connection of incoming and outgoing calls to mobile and landline phones as well as video calls. It also provides interactions with email, Facebook, Twitter, and Instagram. Additionally, wolkvox manages web chat with WhatsApp, Facebook Messenger, Line, Telegram, SMS; all from one platform.

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OMNICHANNEL

  • Control multiple information streams from a unified platform.
  • Manage incoming calls, outcoming calls, and SMS.
  • Provide support for web chat, WhatsApp, Facebook Messenger, Telegram, and Line.
  • Handle interactions of Facebook, Instagram, Twitter, and email.
  • Retrieve real-time reports for every channel.
  • Monitor all aspects of every interaction.
  • Classify and save all communications.
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    PREDICTIVE DIALER

  • Horizontal and vertical dialing strategies.
  • Capable of up to 10 simultaneous calls per agent.
  • Define set up parameters for ring limit times and dialing attempts.
  • Customize email and SMS templates.
  • Detect answering machines.
  • Create database filters.
  • Configure blacklists.
  • Enable Smart Dialing (Big Data analysis).
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    SPEECH ANALYTICS

  • Analyze customers’ voices automatically.
  • Generate real-time digital contracts.
  • Capture speech analytics for quality assurance.
  • Qualify specific keyword settings.
  • Support voice recognition for IVR.
  • Create smart tags when keywords are spoken.
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    REPORTS AND ANALYTICS

  • Generate reports and documentation of multiple categories of information including:
    • Agent skills
    • Campaigns
    • Speech analytics
    • Gamification
    • Interaction and chats
    • Routing and more
  • Export Over 60 management reports.
  • Integrate with Business Intelligence Systems.
  • Coordinate additional API’s from wolkvox.
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    mapa-datos-wolkvox
    +12K
    AI interactions this month
    +20K
    Active licenses this month
    +86
    Millions of calls made this month
    +40K
    Agents online today
    +3K
    API consumed today
    +200
    Millions of minutes sold this month
    +4
    Millions of emails sent this months
    +12
    Millions of IVR minutes
    +100
    Countries with DID available

    SERVICES

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