wolkvox is the most innovative and reliable cloud-based contact center software on the market. It is user-friendly, simple to implement and provides services in the SaaS model (Software as a Service).

wolkvox enables the connection of incoming and outgoing calls to mobile and landline phones as well as video calls. It also provides interactions with email, Facebook, Twitter, and Instagram. Additionally, wolkvox manages web chat with WhatsApp, Facebook Messenger, Line, Telegram, SMS; all from one platform.

OMNICHANNEL

Control multiple information streams from a unified platform.

Manage incoming calls, outcoming calls, and SMS.

Provide support for web chat, WhatsApp, Facebook Messenger, Telegram, and Line.

Handle interactions of Facebook, Instagram, Twitter, and email.

Retrieve real-time reports for every channel.

Monitor all aspects of every interaction.

Classify and save all communications.

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PREDICTIVE DIALER

Horizontal and vertical dialing strategies.

Capable of up to 10 simultaneous calls per agent.

Define set up parameters for ring limit times and dialing attempts.

Customize email and SMS templates.

Detect answering machines.

Create database filters.

Configure blacklists.

Enable Smart Dialing (Big Data analysis).

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SPEECH ANALYTICS

Analyze customers’ voices automatically.

Generate real-time digital contracts.

Capture speech analytics for quality assurance.

Qualify specific keyword settings.

Support voice recognition for IVR.

Create smart tags when keywords are spoken.

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REPORTS AND ANALYTICS

Generate reports and documentation of multiple categories of information including:

Agent skills

Campaigns

Speech analytics

Gamification

Interaction and chats

Routing and more

Export Over 60 management reports.

Integrate with Business Intelligence Systems.

Coordinate additional API’s from wolkvox.

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mapa-datos-wolkvox

+12K

AI interactions this month

+20K

Active licenses this month

+86

Millions of calls made this month

+40K

Agents online today

+3K

API consumed today

+200

Millions of minutes sold this month

+4

Millions of emails sent this months

+12

Millions of IVR minutes

+100

Countries with DID available

SERVICES

SOFTWARE DEVELOPMENT wolkvox has a team of highly qualified developers who provide constant innovation to the platform. Each industry sector and each client is different and we offer comprehensive solutions to meet their needs.
IMPLEMENTATION The platform is fully supported by the wolkvox team, providing efficient and comprehensive training solutions during the implementation process.
TECHNICAL SUPORT wolkvox offers excellent technical support from our highly qualified staff, providing personalized attention to every client to ensure customer satisfaction.
BUSSINES SUPPORT We continue to support our clients after the sale. Our team can help optimize the platform for your specific needs and adaptations over time using the innovative features and tools of the wolkvox platform.
TRAINING We have multiple training and self-learning tools to assist in developing your team of agents and supervisors to benefit from every feature in the wolkvox platform.

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